Well Pharmacy shop front

Well Pharmacy

Background

In the early 2010s, the Group was actively looking to develop another UK business segment and identified the broader healthcare market as a preferred sector. In 2014, after a competitive bidding process against private equity firms, Bestway Group purchased The Co-Operative Group’s pharmacy business for £620 million.

Bestway’s philosophy to work with and help the wider community in which it is based strongly aligned with the heritage and values of The Co-Operative Group’s Pharmacy business. The business was subsequently rebranded to Well Pharmacy.

Bestway Group has invested over £800 million into the pharmacy sector, its key investments include

  • Acquisition of the Co-Operative Pharmacy (now Well Pharmacy) in 2014
  • A number of bolt-on acquisitions
  • Roll-out of state of the art PMR technology
  • Implementation and roll-out of Centralised Dispensing capability
  • Digital Pharmacy
  • Set-up of Bestway Medhub, the business’  Wholesale arm
Well Pharmacy logo on shop window
Well Pharmacy delivery van
Well Pharmacy shop front
Well Pharmacy shop interior

Overview

Well Pharmacy is the UK’s largest independent retail pharmacy chain, with over 745 branches across the country and employs c.6,000 individuals. The business has been serving local communities with their healthcare needs for over 70 years.

It services its own branches, more than 360 care homes as well as over 2,500 independent pharmacies from its state of the art Healthcare Service Centre in Stoke-on-Trent which handles over 100 million items annually. Well has over 2 million patients and conducts c.400,000 consultations and dispenses over 72 million prescription items annually.

Well has a c.5.5% market share of the pharmacy sector and serves over 750,000 patients weekly via its branch and digital network.

Fast Facts

Well Pharmacy

No.1 Largest independent retail pharmacy chain. 70 years Serving local communities

Well Pharmacy

748 Branches nationwide, 60 COVID vaccination sites

No. of Patients

+2m Patients annually, c.6000 Employees

No. of Consultations

360k Consultations annually, 100m 100 million items processed annually

Well Pharmacy

5.5% Pharmacy sector market share

Servicing

3,000 Independent pharmacies, 460 Care homes

Well Pharmacy

750,000 Patients served weekly, 72m Prescription annual volume

Well Pharmacy

3rd Largest UK digital pharmacy, £621k Sales via mobile app

Well Pharmacy Executive Team

  • Seb Hobbs, Chief Executive Officer, Well Pharmacy

    Seb Hobbs
    Chief Executive Officer,
    Well Pharmacy

  • Katie Jacob, Chief Financial Officer, Bestway Wholesale

    Katie Jacob
    Chief Financial Officer,
    Well Pharmacy

  • Louis Purchase, Operations Director, Bestway Wholesale

    Louis Purchase
    Operations Director,
    Well Pharmacy

  • Jacqueline Lunardi, People Director, Bestway Wholesale

    Jacqueline Lunardi
    People Director,
    Well Pharmacy